Distance Sales Agreement

Parties and application

Seller: SIA “VALTER”
Registration No.: 40203418034
Registered address: “Vējiņi”, Baldones pagasts, Ķekavas novads, LV-2125, Latvia
Store, returns and complaints address: Ģertrūdes iela 64, Rīga
Email: info@valter.lv
Telephone: +371 26155703
Online store: https://www.valter.lv

Buyer: an individual or legal entity placing an order in the online store.

This Agreement sets out the terms for purchasing goods in the online store. The right of withdrawal and other specific consumer protections apply to an individual purchasing goods for purposes outside their trade, business or profession. These rights do not automatically apply to legal entities or purchases for business or professional purposes.

This Agreement is governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet Regulation No. 255, Regulations Regarding Distance Contracts. It does not restrict any mandatory legal protections applicable to the consumer.

1. Subject matter

1.1. The Seller undertakes to sell and deliver the goods selected by the Buyer in the online store in accordance with the confirmed order.

1.2. The description, main characteristics, technical specifications and price are provided on the relevant product page.

1.3. Prices are stated in euro (EUR) and include applicable taxes, including VAT. Delivery charges, if any, are shown separately before the order is confirmed.

2. Placing an order and concluding the Agreement

2.1. The Buyer places an order by selecting the goods, providing the information required to fulfil the order and selecting an available payment and delivery method.

2.2. Before submitting the order, the Buyer can review the goods, the total amount payable and the information entered, and read this Agreement. By submitting the order, the Buyer acknowledges the obligation to pay.

2.3. After placing the order, the Buyer receives confirmation at the email address provided. The Agreement is concluded when the Seller sends an order confirmation or invoice confirming acceptance of the order for fulfilment. If an automated message expressly confirms receipt of the order only, the Agreement is concluded upon the subsequent confirmation accepting the order.

2.4. The Seller provides the Buyer with the contractual terms and withdrawal form in a format that can be retained, such as by email, no later than delivery of the goods.

3. Payment terms

3.1. The Buyer may use the payment methods offered in the online store at checkout: payment card, online banking, bank transfer against an invoice or other available payment solutions.

3.2. Invoices are issued electronically. They may be issued without a signature where permitted by applicable law.

3.3. Order processing begins after payment is received, unless different arrangements apply to the selected payment method or the parties agree otherwise.

4. Delivery terms

4.1. Available delivery methods, restrictions and charges are shown at checkout before the order is confirmed.

4.2. Goods are delivered within 20 calendar days after payment is received, unless a different period for the particular goods was specified and agreed with the Buyer before the Agreement was concluded.

4.3. Depending on the size of the goods and the delivery destination, available options may include courier delivery, parcel locker delivery or collection from the store at Ģertrūdes iela 64, Rīga. Store collection is free of charge.

4.4. If delivery is delayed, the Seller informs the Buyer of the reason and the expected delivery date. Notice of a delay does not in itself change the agreed deadline or restrict the Buyer's statutory rights in the event of late delivery.

5. Right of withdrawal

5.1. A Buyer who is a consumer may withdraw from the Agreement within 14 calendar days without giving any reason, except in the circumstances set out in Section 6.

5.2. The withdrawal period runs from the day on which the Buyer, or a third party designated by the Buyer other than the carrier, receives the goods. If goods in a single order are delivered separately, the period runs from receipt of the last item; if goods are delivered in several parts, it runs from receipt of the last part.

5.3. To exercise the right of withdrawal, the Buyer must send an unequivocal statement to info@valter.lv or submit it to the Seller at Ģertrūdes iela 64, Rīga, before the withdrawal period expires. The Buyer may use the form attached to this Agreement, but this is not compulsory.

5.4. The Buyer must send back or hand over the goods to the Seller at Ģertrūdes iela 64, Rīga, without undue delay and no later than 14 days after sending the withdrawal notice. The deadline is met if the goods are dispatched before that period expires.

5.5. The Buyer bears the direct cost of returning the goods unless the Seller has agreed to pay it or has failed to properly inform the Buyer of this obligation. For goods that cannot normally be returned by post due to their nature, the Seller provides the return cost before the Agreement is concluded or, where it cannot reasonably be calculated in advance, its maximum estimated amount.

6. Exceptions to the right of withdrawal

6.1. The right of withdrawal does not apply where:

• the goods are made to the Buyer's specifications or are clearly personalised;
• the goods are liable to deteriorate or expire rapidly;
• the Buyer has unsealed the packaging of sealed audio recordings, video recordings or computer software;
• the goods' sealed protective packaging has been opened after delivery and, due to their nature, the goods are unsuitable for return for health protection or hygiene reasons.

6.2. The hygiene exception does not automatically apply to all headphones, microphones or other music products. It applies only where the particular goods and their packaging meet the statutory requirements for this exception.

6.3. The fact that a standard product is specially ordered from a supplier does not in itself mean that it is made to individual specifications or personalised.

7. Condition of returned goods

7.1. The Buyer must handle the goods with care. The goods must not be damaged through the Buyer's actions. The Buyer may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning.

7.2. The goods must be returned with the accessories and components supplied. Retaining the original packaging is recommended; the goods must be suitably packaged for safe return transport.

7.3. If the Buyer's handling causes damage, scratches, soiling, missing components or other changes beyond the inspection necessary, the Buyer is liable for the resulting diminished value of the goods. The Seller may claim compensation for this actual diminished value, providing the Buyer with an explanation and calculation.

7.4. Damage or the absence of the original packaging does not in itself extinguish the right of withdrawal. Missing or damaged packaging may justify compensation only insofar as it causes a substantiated reduction in the value of the goods for which the Buyer is legally liable. No automatic penalty or restocking fee applies.

7.5. The Buyer is not liable for defects present upon delivery or for diminished value caused solely by necessary inspection. The Buyer is also not liable for diminished value if the Seller has failed to properly inform them of their right of withdrawal. This section does not restrict the Buyer's right to make a claim for goods delivered damaged or otherwise not in conformity with the Agreement.

8. Refunds

8.1. Following withdrawal, the Seller refunds the payments received, including the original delivery charges, without undue delay and no later than 14 days after receiving the withdrawal notice. If the Buyer selected a delivery method more expensive than the least expensive standard delivery offered by the Seller, the additional delivery cost is not refunded.

8.2. The Seller may withhold reimbursement until the goods have been received or the Buyer has supplied evidence of having sent them back, whichever occurs first. This does not apply if the Seller has offered to collect the goods.

8.3. Reimbursement is made using the same payment method used by the Buyer unless the Buyer has expressly agreed to another method. The Buyer will not incur fees for the reimbursement.

9. Order cancellation

9.1. Before an order is handed over for delivery, the Buyer may contact the Seller at info@valter.lv to request cancellation.

9.2. A consumer may also exercise the right of withdrawal before receiving the goods, subject to the exceptions in Section 6. In other cases, cancellation is subject to agreement between the parties.

9.3. If the goods have already been dispatched, a consumer may use the withdrawal procedure in Sections 5–8. Merely failing to collect a shipment does not replace an unequivocal withdrawal notice.

10. Conformity of goods and dispute resolution

10.1. The Seller is responsible for the conformity of the goods with the Agreement under applicable law. The consumer's statutory rights concerning non-conforming goods are separate from the 14-day right of withdrawal and are not restricted by any manufacturer's or Seller's commercial guarantee.

10.2. The Buyer may submit complaints and claims to info@valter.lv or Ģertrūdes iela 64, Rīga, stating their contact details, the order concerned, the issue and the remedy requested, and attaching proof of purchase where possible.

10.3. The Seller provides a written response to a consumer's complaint within 15 working days of receipt. If this is not possible for objective reasons, the Seller promptly informs the consumer in writing of the reason for the extension and a reasonable response deadline.

10.4. The parties first seek to resolve disputes through discussion. If no resolution is reached, the consumer may contact the Consumer Rights Protection Centre (https://www.ptac.gov.lv), including for assistance in referring the dispute to the Consumer Dispute Resolution Commission, or use other remedies available under applicable law, including court proceedings.

Annex — withdrawal form

Complete and send this form only if you wish to withdraw from the Agreement. Use of this form is optional.

To: SIA “VALTER”, Ģertrūdes iela 64, Rīga; info@valter.lv.

I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:

Goods: ____________________
Order number (if available): ____________________
Ordered on/received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only for a paper form): ____________________
Date: ____________________

(*) Delete as appropriate.